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Social Services

Extra help with heating costs is now available for Cattaraugus County residents through the Home Energy Assistance Program (HEAP).  The Cattaraugus County Department of Social Services has been advised this week by New York State that the program has been extended through Friday, April 29, 2022.

Under the directive from the state, the Cattaraugus County Department of Social Services will continue to accept applications post-marked or submitted electronically at, until the close of business on Friday, April 29, 2022.

Applications will also continue to be accepted by the Department of Aging for those individuals over 60 years of age.  For more information about applying for HEAP through the Department of Aging, call 716-701-8032 or 1-800-462-2901.

With the release of additional funding for New York State to operate the HEAP program, beginning immediately, a 2nd Emergency Benefit will be authorized for those HEAP eligible households that can document that a heating/utility emergency exists. An emergency is defined as those households that are threatened with a heat/utility shut-off or their utility service is already off, there is less than 25% fuel left in oil/propane/kerosene tanks, or there is less than a 10 day supply of wood/wood pellets/coal.

It is not necessary to come into the office to receive this benefit. There are contactless options for applying, interviewing and submitting necessary documentation .For additional information regarding the HEAP program please contact the Department of Social Services at the numbers listed below, email us at, or visit us at the Heating and Energy Assistance page of the Cattaraugus County website, which can be found at

  • If your last name begins with A through L, call 716-701-3773
  • If your last name begins with M through Z call 716-701-3774

The phone lines are staffed Monday through Friday, excluding holidays, from 8:00 AM until 5:00 PM. After hours please leave a message and somebody will get back to you on the next business day.

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