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Mission Statement

The Cattaraugus County Department of Social Services is committed to helping residents achieve the highest quality of life possible by providing services which sustain, protect and empower families and individuals.  These services will be provided by a courteous, compassionate and competent staff dedicated to preserving the dignity of clients and each other.

Community Outreach

Do you have questions about Medicaid, Children's Services, employment programs, Daycare or other Social Services programs?

If your organization, school or municipality would like to know more about the programs that Social Services administers, we can help!

The Cattaraugus County Department of Social Services would be happy to present a short overview and answer questions. Please contact Kim Harrison ( or (716) 701-3554 to schedule a presentation.

Feedback to the Management Team

While the Department of Social Services does survey community members who have interacted with staff at random, if you have comments that you would like to share with the Management Team, please fill out this satisfaction survey.

If you have a complaint or another issue with the service you received from the Department, please fill out this complaint form.

Surveys or complaint forms may be submitted to the Department in multiple ways:

Mail to: Department of Social Services – Survey, One Leo Moss Drive, Olean NY 14760

Fax it to: (716) 701-3724

Email it to:

Social Services Annual Report for 2020

Social Services Annual Report for 2019